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SCENARIO
A family walks into their home after getting groceries, as they approach the kitchen to put the groceries away. They notice water pouring out from the cabinet under the sink, 2 inches of water is standing on the floor and is now migrating to other parts of the house. The family is now in shock and freezes. What do we do?
Step 1
Immediately turn off the water at the meter using a water key.
Step 2
“Safety First.” Evaluate the situation. Avoid walking in the water and verify there are no electrical cords in the area that may be in the water. If it is safe to do so, meaning if there are no electrical cords lying in the wet damaged area, start grabbing towels to create a dam to prevent water from migrating into unaffected areas. For safe measures turn off the breaker to that affected area.
Step 3
Call your local plumber to come out to investigate the issue and make the repair. This is important. Keep any faulty parts that the plumber replaces. Get a receipt from the plumber regarding the service call. Ask the plumber to give you a plumber’s report or analysis of what happened or the cause of loss. Get the technician’s info and/or a business card.
Step 4
Immediately after you call the plumber, the next call should be to a restoration company. This is where we come in. Hopefully, you have chosen Legion Property Restoration for your Georgia Water Damage Restoration Our goal is to extract the water and place an industry-standard dehumidifier in the affected area to initiate the stabilization process. During this time we review the strategic procedures to bring your home back to pre-loss condition. We will review your policy with you to determine the next steps.
Step 5
The plumber and restorer are en route to your location. Locate your policy and have it handy. Safety First. ONLY IF SAFE TO DO SO start taking pictures. Take more pictures than you think you need. Document the time and date of the incident. Take pictures of the overview of affected areas. Take pictures of your flooring that was compromised. Take a picture of your thermostat showing the temperature and current humidity. Take pictures of all four walls if applicable and safe to do so.
Step 6
It’s time to determine if a claim is applicable. A Legion Project Manager will help assist you. After a thorough inspection of the loss and an evaluation, it is time for you to decide whether or not to file a claim. Legion is experienced and capable of assisting with this. If a claim has been filed, it’s time to build a claim folder. In this folder, you will keep up with all your documentation and claim number. Keep track of everyone you have communicated with during this loss. Any and all claim representatives you have spoken with. Document every time you have contacted the claims department and the agent. You will keep up with receipts pertaining to this claim. If Legion is hired, we will help build this folder for you and guide you through the process. During this time, the agent needs to be notified of the loss as well. Legion will keep all parties involved updated throughout the process of Georgia Water Damage Restoration.
Step 7
It’s time for a plan of action. Legion will then lay out a detailed plan of action with you to rectify the damages at hand. You will fully know and understand what will take place during the Mitigation Process. Legion will build your digital file, create reports, and document the loss with photos, atmospheric readings, etc.
Step 8
It’s time to start the mitigation process.
Step 9
After the mitigation is complete. It’s time to start calling contractors you know and trust for the estimating of build back.
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SCENARIO
A family walks into their home after getting groceries, as they approach the kitchen to put the groceries away. They notice water pouring out from the cabinet under the sink, 2 inches of water is standing on the floor and is now migrating to other parts of the house. The family is now in shock and freezes. What do we do?
Step 1
Immediately turn off the water at the meter using a water key.
Step 2
“Safety First.” Evaluate the situation. Avoid walking in the water and verify there are no electrical cords in the area that may be in the water. If it is safe to do so, meaning if there are no electrical cords lying in the wet damaged area, start grabbing towels to create a dam to prevent water from migrating into unaffected areas. For safe measures turn off the breaker to that affected area.
Step 3
Call your local plumber to come out to investigate the issue and make the repair. This is important. Keep any faulty parts that the plumber replaces. Get a receipt from the plumber regarding the service call. Ask the plumber to give you a plumber’s report or analysis of what happened or the cause of loss. Get the technician’s info and/or a business card.
Step 4
Immediately after you call the plumber, the next call should be to a restoration company. This is where we come in. Hopefully, you have chosen Legion Property Restoration for your Georgia Water Damage Restoration Our goal is to extract the water and place an industry-standard dehumidifier in the affected area to initiate the stabilization process. During this time we review the strategic procedures to bring your home back to pre-loss condition. We will review your policy with you to determine the next steps.
Step 5
The plumber and restorer are en route to your location. Locate your policy and have it handy. Safety First. ONLY IF SAFE TO DO SO start taking pictures. Take more pictures than you think you need. Document the time and date of the incident. Take pictures of the overview of affected areas. Take pictures of your flooring that was compromised. Take a picture of your thermostat showing the temperature and current humidity. Take pictures of all four walls if applicable and safe to do so.
Step 6
It’s time to determine if a claim is applicable. A Legion Project Manager will help assist you. After a thorough inspection of the loss and an evaluation, it is time for you to decide whether or not to file a claim. Legion is experienced and capable of assisting with this. If a claim has been filed, it’s time to build a claim folder. In this folder, you will keep up with all your documentation and claim number. Keep track of everyone you have communicated with during this loss. Any and all claim representatives you have spoken with. Document every time you have contacted the claims department and the agent. You will keep up with receipts pertaining to this claim. If Legion is hired, we will help build this folder for you and guide you through the process. During this time, the agent needs to be notified of the loss as well. Legion will keep all parties involved updated throughout the process.
Step 7
It’s time for a plan of action. Legion will then lay out a detailed plan of action with you to rectify the damages at hand. You will fully know and understand what will take place during the Mitigation Process. Legion will build your digital file, create reports, and document the loss with photos, atmospheric readings, etc.
Step 8
It’s time to start the mitigation process.
Step 9
After the mitigation is complete. It’s time to start calling contractors you know and trust for the estimating of build back.
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